Shipping Policy

At MAYA & MINE, many of our products are personalized and made especially for you. Because each item may be created to order, please allow time for both production and shipping.

We appreciate your patience while your special order is being prepared.

Order Processing & Production

Most orders require approximately 5–7 business days for production before they are shipped.

Personalized, engraved, embroidered, or made-to-order products may require additional production time depending on the item and the level of customization.

Production times are estimates and may be longer during holidays, high-volume periods, or due to circumstances outside our control.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Estimated Shipping Times

After production is complete, estimated shipping times vary depending on the product, destination, shipping method, and fulfillment location.

Typical estimates are:

United States: approximately 2–8 business days after production.

International Orders: approximately 7–21 business days after production.

These are estimated delivery times and are not guaranteed.

Multiple Packages

We work with carefully selected production and fulfillment partners to create our products.

If you purchase multiple items, they may be produced at different facilities. As a result, your order may arrive in separate packages and on different days.

You may also receive separate tracking numbers for different items in the same order.

There is no need to worry if one item arrives before another.

Shipping Costs

Shipping costs are calculated and displayed at checkout when applicable.

Shipping rates may vary depending on the product, destination, package size, and shipping method selected.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation containing your tracking information.

Please allow some time for the carrier to update tracking information after your shipping label has been created.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error, contact us immediately at info@mayaandmine.business.

We will do our best to make the correction if your order has not yet entered fulfillment or shipped. However, we cannot guarantee that an address can be changed once processing has begun.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Shipping Delays

Occasionally, packages may experience delays due to circumstances outside our reasonable control, including carrier delays, severe weather, holidays, customs processing, transportation disruptions, or other unforeseen events.

We will always do our best to assist you if your package experiences an unusual delay.

Lost Packages

If your tracking information has not updated for an extended period or you believe your package may be lost in transit, please contact us at info@mayaandmine.business.

We will review the tracking information and, when appropriate, work with our fulfillment partner or shipping carrier to determine the next steps.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Check around your property and any secure delivery locations.

2. Ask household members or neighbors if they received the package.

3. Contact the shipping carrier for additional delivery information.

4. Contact us if you still need assistance.

We will do our best to help investigate the situation.

International Orders

International customers are responsible for ensuring that products ordered can legally be imported into their country.

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by MAYA & MINE.

Customs processing may also cause additional delivery delays.

Personalized & Made-to-Order Products

Because many of our products are created specifically for each customer, production must be completed before the item can ship.

Please consider both production time and shipping time when ordering personalized gifts for birthdays, anniversaries, weddings, holidays, or other special occasions.

We recommend ordering early whenever your gift is needed by a specific date.

Questions About Your Shipment?

We’re happy to help.

Please contact:

MAYA & MINE
Personalized Gifts & Jewelry
Intentionally Yours.

Email: info@mayaandmine.business
Website: www.mayaandmine.com

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

Last updated: September 2026