FAQ
1. How can I contact you?
We’re always happy to help! If you have any questions about our products, personalization, your order, or anything else, please feel free to contact us at mayanartisansusa@gmail.com.
We’ll get back to you as soon as possible. 💛
2. How do I personalize my order?
Personalizing your order is easy! Simply select the available options on the product page and enter the requested personalization details before adding the item to your cart. Please double-check names, dates, spelling, photos, and other details before submitting your order.
3. Can I see a preview before my order is made?
Preview availability depends on the product. If a preview is available for your item, it will be indicated on the product page. Please keep an eye on your email in case we need additional information or approval from you.
4. How long does it take to make my personalized order?
Because our personalized items are made especially for you, production times vary depending on the product. Please check the individual product page for the estimated processing time. Keep in mind that processing time and shipping time are separate.
5. How long does shipping take?
Shipping times vary depending on the product, destination, and shipping method selected. Once your order has shipped, you’ll receive tracking information whenever tracking is available. Please note that carrier delays may occasionally occur and are outside of our control.
6. How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking information, when available. You can use the tracking link to follow your package’s journey.
7. Can I change my personalization after placing my order?
Please contact us as soon as possible if you need to make a change. If production has not started, we’ll do our best to accommodate your request. Once a personalized item has entered production, changes may no longer be possible.
8. Can I cancel my order?
Please contact us as soon as possible if you need to cancel your order. Because personalized products are made specifically for you, orders that have already entered production may not be eligible for cancellation.
9. Do you accept returns or exchanges on personalized items?
Because personalized and custom-made products are created specifically for each customer, we generally cannot accept returns or exchanges due to a change of mind or incorrect personalization information provided at checkout. However, if there is a problem with your order, please contact us—we’re always happy to help find a solution.
10. What if my order arrives damaged or incorrect?
We want you to love your order! If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at mayanartisansusa@gmail.com. Include your order number and clear photos of the item and packaging so we can review the issue and assist you.
11. What if I entered the wrong shipping address?
Please contact us immediately at mayanartisansusa@gmail.com. If your order has not yet shipped, we’ll do our best to update the address. Once an order has shipped, we may not be able to change or redirect the delivery.
12. Can I send an order directly as a gift?
Absolutely! Many of our products are created to celebrate meaningful people and special moments. You can ship your order directly to the recipient by entering their address as the shipping address during checkout.
13. Can I include a gift message?
Gift-message availability may vary by product. If this option is available, you’ll be able to provide your message when ordering. If you’re unsure, feel free to contact us before placing your order.
14. Do you ship internationally?
Shipping availability depends on the product and destination. Enter your shipping address at checkout to see the available shipping options for your location.
15. Will my personalized item look exactly like the photos?
Our product photos are examples of finished designs. Because each personalized item is made especially for you, slight variations in color, placement, size, engraving, printing, or other details may occur. These small differences are part of what makes each custom piece unique.
16. What type of photo should I upload for the best results?
For the best results, choose a clear, high-resolution photo with good lighting. The subject should be fully visible, in focus, and not covered by shadows, filters, objects, or other people or pets. Original photos generally produce the best personalized results.
17. What happens if the photo I upload isn’t good enough?
If we determine that your photo may not produce a good result, we may contact you and ask for another image. Please monitor the email address used when placing your order so we can avoid unnecessary production delays.
18. Can I order more than one personalized item?
Of course! You’re welcome to order multiple personalized items. Make sure you provide the correct personalization details for each item before completing your purchase.
19. Do you offer discounts for multiple items or large orders?
For larger or special orders, please contact us at mayanartisansusa@gmail.com before purchasing. Tell us which product you’re interested in and the quantity you need, and we’ll be happy to let you know whether special pricing is available.